Shipping & Delivery Policy
Effective date: 2020-08-20
Ne Afri Initiative Company Limited Shipping Policy.
Thank you for visiting and shopping at https://www.newai.online . Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped national holidays.
All orders less than Gh49.99 is subjected to a flat shipping & delivery fees of GH15.00
All orders above Gh50 .00 to Gh800 is subjected to a flat shipping & delivery fees of GH15.00
*NB. All orders above Gh800.00 is subjected free shipping & delivery within Accra. Kumasi is subjected to a flat shipping & delivery fees of GH25.00
If we are experiencing a high volume of orders, shipments may be delayed by a day. Please allow additional one in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Express delivery is only available for orders with delivery addresses within the Accra and Kumasi.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email and text message once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.
Product confirmation and Damages
All orders delivered products are subjected to confirmation within 24 hours.
https://www.newai.online is 100% liable for any products damaged upon delivery or lost during shipping. If you receive your order damaged, please contact us within the next 48 hours with prove of damages and issues for claim and refund based on certain terms and conditions.
Inter Country Shipping Policy
As of 2021, https://www.newai.online currently do not ship outside Ghana.
Disclaimer: Legal information is not legal advice. Read the disclaimer.